Discovery Education Profile

Below is a summary of vendor customer service policies and procedures, as well as conferences they will be attending in the next year. The vendor provided the information below as part of a bid response.

Customer communication

One primary point of contact Y
Toll free customer service telephone number Y
Toll free customer service fax number Y
REMC specific web page
Office hours 8AM-6:30PM, Monday-Friday et
Demo/evaluation product available Y
Product demonstration sessions upon request Y
24-hour response time to voice mail or email inquiries Y
 

Order verification, billing, and customer account information

Order verifications will be sent within 24 hours of receipt of the order upon request Y
New customer forms are required Y
Summer deliveries coordinated with customer Y
Procurement/credit cards accepted Y
Convenience fee charged on procurement/credit card purchases N/A
 

Vendor conditions

Minimum order to avoid a shipping charge N
Required contract number N
 

Vendor has participated or will participate in the following conferences

Other Michigan statewide K-12 conferences
 

Delivery

Rush delivery options available at additional cost N
Deliveries are drop-shipped by manufacturer N
Delivery timelines from receipt of orders
     Equipment N/A
     Supply/Paper N/A
     Software 1 business day
Delivery Options Summary
Once an Eligible Agency has been approved to purchase Discovery Education service(s) under REMC Statewide $ave Bid Project awarded rate(s), the services are activated within 24 hours or one business day and access instructions are emailed to the Eligible Agency contact. As our service is an online digital curriculum-based service, there are no additional delivery types or fees.
 

Troubleshooting/Use/Setup-Assistance

Phone assistance Y
Onsite assistance at no cost N
Onsite assistance at extra cost N
 

Return Policies

Call tag issued for company's incorrect shipment none
Customer dissatisfaction N/A
Full refund within N/A
Method of refund credit
Restocking Fees N/A
Restocking Fees N/A
Return Policies Summary
Our service is an online digital curriculum-based service, and, therefore, this section is not applicable.
 

Warranty Policies

Product to be replaced with new if reported within N/A
Product to be replaced with used/reconditioned units N
Call tag to be issued N
Warranty Policies Summary
Service provided by Vendor/Contractor shall (i)be of good quality, (ii) be fit for their original purpose, (iii) conform to the agreed upon specifications, (iv) be delivered free of any claim of any third party for infringement and (v) perform substantially in accordance with the accompanying documentation, when unmodified and used in the manner specified in such documentation.