Xello, formerly Career Cruising Profile

Below is a summary of vendor customer service policies and procedures, as well as conferences they will be attending in the next year. The vendor provided the information below as part of a bid response.

Customer communication

One primary point of contact Y
Toll free customer service telephone number Y
Toll free customer service fax number N
REMC specific web page
Office hours 8 am - 6 pm EDT et
Demo/evaluation product available Y
Product demonstration sessions upon request Y
24-hour response time to voice mail or email inquiries Y
 

Order verification, billing, and customer account information

Order verifications will be sent within 24 hours of receipt of the order upon request Y
New customer forms are required Y
Summer deliveries coordinated with customer Y
Procurement/credit cards accepted Y
Convenience fee charged on procurement/credit card purchases n/a
 

Vendor conditions

Minimum order to avoid a shipping charge N
Required contract number N
 

Vendor has participated or will participate in the following conferences

Other Michigan statewide K-12 conferences Michigan Career Education, MCAN
 

Delivery

Rush delivery options available at additional cost N
Deliveries are drop-shipped by manufacturer N
Delivery timelines from receipt of orders
     Equipment n/a
     Supply/Paper n/a
     Software n/a
Delivery Options Summary
Software is web-based and deliverable electronically, within 1 day of purchase.
 

Troubleshooting/Use/Setup-Assistance

Phone assistance Y
Onsite assistance at no cost Y
Onsite assistance at extra cost Y
 

Return Policies

Call tag issued for company's incorrect shipment none
Customer dissatisfaction n/a
Full refund within 30
Method of refund customerchoice
Restocking Fees n/a
Restocking Fees n/a
Return Policies Summary
Clients may decide not to proceed within 30 days of approving the purchase.
 

Warranty Policies

Product to be replaced with new if reported within n/a
Product to be replaced with used/reconditioned units Y
Call tag to be issued N
Warranty Policies Summary
Software is web based, and updated continually throughout the year.