HP Inc. Profile

Below is a summary of vendor customer service policies and procedures, as well as conferences they will be attending in the next year. The vendor provided the information below as part of a bid response.

Customer communication

One primary point of contact Y
Toll free customer service telephone number Y
Toll free customer service fax number Y
REMC specific web page Click to visit HP Inc. website.
Office hours 8:00AM - 6:00PM (Sales) et
Demo/evaluation product available Y
Product demonstration sessions upon request Y
24-hour response time to voice mail or email inquiries Y
 

Order verification, billing, and customer account information

Order verifications will be sent within 24 hours of receipt of the order upon request Y
New customer forms are required N
Summer deliveries coordinated with customer Y
Procurement/credit cards accepted Y
Convenience fee charged on procurement/credit card purchases N/A
 

Vendor conditions

Minimum order to avoid a shipping charge N (N/A)
Required contract number Y (140596-REMC)
 

Vendor has participated or will participate in the following conferences

MACUL 2019 Y
MSBO 2019 Y
REMC Summer Inservice 2019 Y
MACUL 2020 N
MSBO 2020 N
REMC Summer Inservice 2020 N
Other Michigan statewide K-12 conferences 2019 K-12 Chief Academic Officer Tech Summit Apr.19-20, Chicago, IL; EDUCAUSE October 14, 2019; DALI (District Administration Leadership Inst.) events
 

Delivery

Rush delivery options available at additional cost Y
Deliveries are drop-shipped by manufacturer Y
Delivery timelines from receipt of orders
     Equipment Reasonable efforts to deliver within 30 calendar days
     Supply/Paper Reasonable efforts to deliver within 30 days
     Software Reasonable efforts to deliver within 30 days
Delivery Options Summary
All products purchased shall be at F.O.B. Destination and all standard shipping charges for standard ground shipping is included at no additional cost. Additional fees may be incurred for excessive installation or requests to upgraded shipping service levels (2nd day or overnight shipping) or any special shipping services requested, such as inside delivery, lift gate requirements, or special palletization requests.
 

Troubleshooting/Use/Setup-Assistance

Phone assistance Y
Onsite assistance at no cost Y
Onsite assistance at extra cost Y
 

Return Policies

Call tag issued for company's incorrect shipment both-ways
Customer dissatisfaction 30
Full refund within 30
Method of refund customerchoice
Restocking Fees 0
Restocking Fees 30
Return Policies Summary
HP is providing a goodwill right to return, or exchange unused products within 30 days from receipt of the product. HP does not charge a restocking or handling fee for product returned within 30 days. It is at HP's sole discretion to accept return products after 30 days. If a product return is accepted after 30 days a restocking fee may apply. Please see Vendor Profile Attachment ??? HP SLED Return Policy on the Vendor Center (under the ???Marketing Plan Template??? area) for complete p
 

Warranty Policies

Product to be replaced with new if reported within Repair under warranty is first option within the first 30 days from date of delivery
Product to be replaced with used/reconditioned units Y
Call tag to be issued Y
Warranty Policies Summary
This contract provides maintenance services (warranty) per the Cost per Copy (CPC) for the lease term or the term of the SOW for Group A (A3), Group B (MFD) and Group D (Printers). Group E (Large Format) and Group F (Scanners) product warranty term is 3 years with the Care Pack designated in the Price files and uplifted extension Care Pack services are available for purchase to 5 years for most devices. HP branded product standard warranty can be found at the following link: https://hpotb.epac.com/#/search?jumpid=hpr_r1002_usen_link4, and for warranty lookup you can go to https://support.hp.com/us-en/checkwarranty