Customer communication
|
| One primary point of contact |
Y |
| Toll free customer service telephone number |
Y |
| Toll free customer service fax number |
Y |
| REMC specific web page |
Click to visit School Specialty website. |
| Office hours |
8:00am - 7:00pm et |
| Demo/evaluation product available |
Y |
| Product demonstration sessions upon request |
Y |
| 24-hour response time to voice mail or email inquiries |
Y |
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Order verification, billing, and customer account information |
| Order verifications will be sent within 24 hours of receipt of the order upon request |
Y |
| New customer forms are required |
Y |
| Summer deliveries coordinated with customer |
Y |
| Procurement/credit cards accepted |
Y |
| Convenience fee charged on procurement/credit card purchases |
N/A |
|
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Vendor conditions |
| Minimum order to avoid a shipping charge |
N |
| Required contract number |
Y (Bid # 7792844515) |
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Vendor has participated or will participate in the following conferences |
| MACUL 2019 |
N |
| MSBO 2019 |
Y |
| REMC Summer Inservice 2019 |
N |
| MACUL 2020 |
N |
| MSBO 2020 |
N |
| REMC Summer Inservice 2020 |
N |
| Other Michigan statewide K-12 conferences |
Attended MSBO 2019. Will attend 2020 MAEA virtual event.. Other conferences will be evaluated as scheduled. |
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Delivery |
| Rush delivery options available at additional cost |
Y |
| Deliveries are drop-shipped by manufacturer |
Y |
| Delivery timelines from receipt of orders |
|
| Equipment |
Approx 15-30 days |
| Supply/Paper |
Approx 1-3 days |
| Software |
Approx 5-7 days. Delivery times may vary by platform |
| Delivery Options Summary |
| Most in-stock supply orders ship via UPS within 24 hours and are delivered within 1-3 business days ARO. Large orders that ship via freight may result in additional transportation time. Please allow additional time during the back-to-school season. Next Day delivery items are designated with a 24 hr ship icon when logged into our website: www.schoolspecialty.com/michigan. Orders for Next Day Delivery items must be received by 4pm for delivery the next business day.
When specifying ship dates, please specify only weekdays. Ordering options include: Teacher Park & Wrap, Future Ship Dates, Inside Delivery & Lift Gate Delivery. Rush overnight delivery available at additional cost (based on order size)
Furniture lead times vary by manufacturer, however the average is 15-30 business days. Quick Ship items are identified in our catalog with 24hr, 1 week or 2 week lead times. |
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Troubleshooting/Use/Setup-Assistance |
| Phone assistance |
Y |
| Onsite assistance at no cost |
Y |
| Onsite assistance at extra cost |
N |
|
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Return Policies |
| Call tag issued for company's incorrect shipment |
both-ways |
| Customer dissatisfaction |
30 days |
| Full refund within |
30 days |
| Method of refund |
customerchoice |
| Restocking Fees |
15% after 30 days. Fees may be waived in special circumstances by contacting your SSI Account Representative |
| Restocking Fees |
30 days |
| Return Policies Summary |
| 30-Day Return Policy. Unused merchandise not meeting your complete satisfaction may be returned in its original packaging within 30 days without restocking fees. Contact your School Specialty Account Representative to inquire about waiving fees in special circumstances. If returns are due to our error, we will pay for your return shipping. If for any other reason, customer may be required to pay the cost of return shipping. If the return is Furniture & Equipment, you may be charged a restocking fee in accordance with the Original Manufacturer's policy. All other items will be subject to a 15% restocking fee. Custom orders are made to your specifications and may not be returned.
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Warranty Policies |
| Product to be replaced with new if reported within |
30 days |
| Product to be replaced with used/reconditioned units |
N |
| Call tag to be issued |
Y |
| Warranty Policies Summary |
| School Specialty supports all manufacturer warranty policies.
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