School Specialty Profile

Below is a summary of vendor customer service policies and procedures, as well as conferences they will be attending in the next year. The vendor provided the information below as part of a bid response.

Customer communication

One primary point of contact Y
Toll free customer service telephone number Y
Toll free customer service fax number Y
REMC specific web page Click to visit School Specialty website.
Office hours 8:00am - 7:00pm et
Demo/evaluation product available Y
Product demonstration sessions upon request Y
24-hour response time to voice mail or email inquiries Y
 

Order verification, billing, and customer account information

Order verifications will be sent within 24 hours of receipt of the order upon request Y
New customer forms are required Y
Summer deliveries coordinated with customer Y
Procurement/credit cards accepted Y
Convenience fee charged on procurement/credit card purchases N/A
 

Vendor conditions

Minimum order to avoid a shipping charge N
Required contract number Y (Bid # 7792844515)
 

Vendor has participated or will participate in the following conferences

MACUL 2019 N
MSBO 2019 Y
REMC Summer Inservice 2019 N
MACUL 2020 N
MSBO 2020 N
REMC Summer Inservice 2020 N
Other Michigan statewide K-12 conferences Attended MSBO 2019. Will attend 2020 MAEA virtual event.. Other conferences will be evaluated as scheduled.
 

Delivery

Rush delivery options available at additional cost Y
Deliveries are drop-shipped by manufacturer Y
Delivery timelines from receipt of orders
     Equipment Approx 15-30 days
     Supply/Paper Approx 1-3 days
     Software Approx 5-7 days. Delivery times may vary by platform
Delivery Options Summary
Most in-stock supply orders ship via UPS within 24 hours and are delivered within 1-3 business days ARO. Large orders that ship via freight may result in additional transportation time. Please allow additional time during the back-to-school season. Next Day delivery items are designated with a 24 hr ship icon when logged into our website: www.schoolspecialty.com/michigan. Orders for Next Day Delivery items must be received by 4pm for delivery the next business day. When specifying ship dates, please specify only weekdays. Ordering options include: Teacher Park & Wrap, Future Ship Dates, Inside Delivery & Lift Gate Delivery. Rush overnight delivery available at additional cost (based on order size) Furniture lead times vary by manufacturer, however the average is 15-30 business days. Quick Ship items are identified in our catalog with 24hr, 1 week or 2 week lead times.
 

Troubleshooting/Use/Setup-Assistance

Phone assistance Y
Onsite assistance at no cost Y
Onsite assistance at extra cost N
 

Return Policies

Call tag issued for company's incorrect shipment both-ways
Customer dissatisfaction 30 days
Full refund within 30 days
Method of refund customerchoice
Restocking Fees 15% after 30 days. Fees may be waived in special circumstances by contacting your SSI Account Representative
Restocking Fees 30 days
Return Policies Summary
30-Day Return Policy. Unused merchandise not meeting your complete satisfaction may be returned in its original packaging within 30 days without restocking fees. Contact your School Specialty Account Representative to inquire about waiving fees in special circumstances. If returns are due to our error, we will pay for your return shipping. If for any other reason, customer may be required to pay the cost of return shipping. If the return is Furniture & Equipment, you may be charged a restocking fee in accordance with the Original Manufacturer's policy. All other items will be subject to a 15% restocking fee. Custom orders are made to your specifications and may not be returned.
 

Warranty Policies

Product to be replaced with new if reported within 30 days
Product to be replaced with used/reconditioned units N
Call tag to be issued Y
Warranty Policies Summary
School Specialty supports all manufacturer warranty policies.