School Specialty Profile
Below is a summary of vendor customer service policies and procedures, as well as conferences they will be attending in the next year. The vendor provided the information below as part of a bid response.
Customer communication
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One primary point of contact |
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Toll free customer service telephone number |
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Toll free customer service fax number |
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REMC specific web page |
Click to visit School Specialty website. |
Office hours |
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Demo/evaluation product available |
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Product demonstration sessions upon request |
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24-hour response time to voice mail or email inquiries |
N |
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Order verification, billing, and customer account information |
Order verifications will be sent within 24 hours of receipt of the order upon request |
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New customer forms are required |
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Summer deliveries coordinated with customer |
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Procurement/credit cards accepted |
N |
Convenience fee charged on procurement/credit card purchases |
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Vendor conditions |
Minimum order to avoid a shipping charge |
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Required contract number |
Y (Q-70703) |
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Vendor has participated or will participate in the following conferences |
Other Michigan statewide K-12 conferences |
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Delivery |
Rush delivery options available at additional cost |
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Deliveries are drop-shipped by manufacturer |
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Delivery timelines from receipt of orders |
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Equipment |
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Supply/Paper |
1 |
Software |
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Delivery Options Summary |
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Troubleshooting/Use/Setup-Assistance |
Phone assistance |
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Onsite assistance at no cost |
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Onsite assistance at extra cost |
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Return Policies |
Call tag issued for company's incorrect shipment |
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Customer dissatisfaction |
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Full refund within |
2 |
Method of refund |
3 |
Restocking Fees |
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Restocking Fees |
No Restocking if reported within 30 days |
Return Policies Summary |
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Warranty Policies |
Product to be replaced with new if reported within |
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Product to be replaced with used/reconditioned units |
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Call tag to be issued |
Y |
Warranty Policies Summary |
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