School Specialty Profile

Below is a summary of vendor customer service policies and procedures, as well as conferences they will be attending in the next year. The vendor provided the information below as part of a bid response.

Customer communication

One primary point of contact
Toll free customer service telephone number
Toll free customer service fax number
REMC specific web page Click to visit School Specialty website.
Office hours  
Demo/evaluation product available
Product demonstration sessions upon request
24-hour response time to voice mail or email inquiries N
 

Order verification, billing, and customer account information

Order verifications will be sent within 24 hours of receipt of the order upon request
New customer forms are required
Summer deliveries coordinated with customer
Procurement/credit cards accepted N
Convenience fee charged on procurement/credit card purchases
 

Vendor conditions

Minimum order to avoid a shipping charge
Required contract number Y (Q-70703)
 

Vendor has participated or will participate in the following conferences

Other Michigan statewide K-12 conferences
 

Delivery

Rush delivery options available at additional cost
Deliveries are drop-shipped by manufacturer
Delivery timelines from receipt of orders
     Equipment
     Supply/Paper 1
     Software
Delivery Options Summary
 

Troubleshooting/Use/Setup-Assistance

Phone assistance
Onsite assistance at no cost
Onsite assistance at extra cost
 

Return Policies

Call tag issued for company's incorrect shipment
Customer dissatisfaction
Full refund within 2
Method of refund 3
Restocking Fees
Restocking Fees No Restocking if reported within 30 days
Return Policies Summary
 

Warranty Policies

Product to be replaced with new if reported within
Product to be replaced with used/reconditioned units
Call tag to be issued Y
Warranty Policies Summary