Office Depot Profile

Below is a summary of vendor customer service policies and procedures, as well as conferences they will be attending in the next year. The vendor provided the information below as part of a bid response.

Customer communication

One primary point of contact Y
Toll free customer service telephone number Y
Toll free customer service fax number N
REMC specific web page Click to visit Office Depot website.
Office hours 8am-5pm et
Demo/evaluation product available Y
Product demonstration sessions upon request Y
24-hour response time to voice mail or email inquiries Y
 

Order verification, billing, and customer account information

Order verifications will be sent within 24 hours of receipt of the order upon request Y
New customer forms are required N
Summer deliveries coordinated with customer Y
Procurement/credit cards accepted Y
Convenience fee charged on procurement/credit card purchases N/A
 

Vendor conditions

Minimum order to avoid a shipping charge Y ($50. Furniture orders and oversized items will be assessed a delivery fee.)
Required contract number Y (REMC GP1068 Various per account)
 

Vendor has participated or will participate in the following conferences

MACUL 2019 0
MSBO 2019 0
REMC Summer Inservice 2019 0
Other Michigan statewide K-12 conferences
 

Delivery

Rush delivery options available at additional cost Y
Deliveries are drop-shipped by manufacturer Y
Delivery timelines from receipt of orders
     Equipment 3-4 business days
     Supply/Paper cases 1-2 business days, pallets 5-7 business days, UP 5-7 days, truckloads 5-7 business days
     Software 3-4 business day
Delivery Options Summary
Orders are shipped according to best carrier selection. Supply orders in most of Michigan will be received the following business day for orders placed by 5pm online via email, or via telephone. Paper pallets/ truckloads 3-7 days. Rush delivery and store pick up are available by contacting your Account Manager, Customer Service or remc@officedepot.com. Technology orders are shipped UPS ground.
 

Troubleshooting/Use/Setup-Assistance

Phone assistance Y
Onsite assistance at no cost Y
Onsite assistance at extra cost Y
 

Return Policies

Call tag issued for company's incorrect shipment both-ways
Customer dissatisfaction 30
Full refund within 30
Method of refund customerchoice
Restocking Fees N/A
Restocking Fees N/A
Return Policies Summary
Office Depot will return all stock merchandise upon customer request for any reason within 30 days of purchase. Returns beyond 30 days require Account Manager or District Sales Manager approval. With the exception of damaged/defective units, returns need to be in saleable condition and in original packaging. Special orders are generally non-returnable. Returns may be placed by contacting Customer Service or by placing an online RMA at http://business.officedepot.com.
 

Warranty Policies

Product to be replaced with new if reported within 30
Product to be replaced with used/reconditioned units N
Call tag to be issued Y
Warranty Policies Summary
Office Depot provides a flexible program and procedure for defective goods. In general, defective items can be returned to Office Depot within 30 days of purchase using the normal return process. After 30 days defective items with a manufacturer warranty are returned to the manufacturer. The initial manufacturers provide all warranties for their products. Since Office Depot is not a manufacturer, we are unable to provide warranties on our office products and office furniture. Office Depot will pass through to Customer all manufacturer-supplied end-user warranties on all products sourced to Customer pursuant to terms of your contract.